We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Where will my goods come from?
Our manufacturers work worldwide. Warehouses are scattered around the world. They are in Argentina and Hong Kong, Israel and China, Europe and Asia. Therefore, even we ourselves do not know in advance where we will send you the order. But this in no way affects our obligations to you, does not increase the price and delivery time of the goods.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouses in Asia will be shipped by ePacket, EMS or DHL depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States, Canada||7-20 Business days|
|Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 1-5 day processing time.
Our company in any case guarantees the delivery of goods to its customers.
However, we can not 100% guarantee the declared delivery time in the event of unforeseen circumstances.
By purchasing our product, you agree that the delivery and customs clearance times may increase in the event of war, terrorist attacks, epidemics, natural disasters and Divine intervention.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. You can also login in to your account to check the status anytime. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.